Privacy Policy

Last updated: 04/01

This Privacy Policy describes how your personal data is collected, used and protected when you visit this website or use the services provided by Erica Bertolacci (“we”, “us”, “our”).

We are committed to protecting your privacy and handling your personal data in a transparent and secure way, in accordance with the General Data Protection Regulation (EU Regulation 2016/679 – “GDPR”).
 

1. Data Controller

The data controller is:

Erica Bertolacci
Email: erica.bertolacci@gmail.com
Website: ericabertolacci.com

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2. What data we collect

We may collect and process the following personal data:

• Name and surname

• Email address

• Phone number (if provided)

• Country of residence

• Information you submit via forms (applications, questionnaires, messages)

• Billing and payment data (processed via third-party providers)

• Technical data (IP address, browser type, cookies, analytics)
   

3. How we collect your data

We collect data when you:

• Fill out a form on this website

• Subscribe to a newsletter or mailing list

• Apply for a program, event or coaching service

• Purchase a product or service

• Contact us by email or through the website

• Browse the website (via cookies and analytics tools)
   

4. Why we collect your data (legal basis)

Your data is processed for the following purposes:

PurposeLegal basis

To provide coaching, mentoring, courses, events and related services
Performance of a contract

To process applications and onboardingPre-contractual measures

To send relevant emails and updatesConsent

To manage payments and invoicesLegal obligation

To improve our website and servicesLegitimate interest

To comply with legal requirementsLegal obligation

You can withdraw your consent at any time.
 

5. How we use your data

Your data is used to:

• Deliver the services you signed up for

• Communicate with you about your participation

• Send emails, reminders, and program materials

• Send newsletters or promotional content (only if you opted in)

• Manage payments, invoices and accounting

• Improve user experience and content
   

6. Data sharing

We only share your data with trusted third-party service providers that help us run the business, such as:

• Email marketing platforms

• Payment processors (e.g. Stripe, Ideal, PayPal)

• Scheduling tools

• Website hosting and analytics services

These providers process data in compliance with GDPR.

We never sell your data.
 

7. Data retention

We keep your personal data only for as long as necessary:

• For active clients: during the collaboration and up to 5 years after

• For mailing list subscribers: until you unsubscribe

• For accounting and tax purposes: as required by law

You can request deletion at any time.
 

8. Your rights (GDPR)

You have the right to:

• Access your data

• Request correction

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent

• Lodge a complaint with a data protection authority

To exercise your rights, email us at: erica.bertolacci@gmail.com
 

9. Cookies and analytics

This website uses cookies and analytics tools to understand how visitors use the site and to improve functionality.

You can disable cookies in your browser settings or through the cookie banner.
 

10. Data security

We take appropriate technical and organizational measures to protect your data against loss, misuse or unauthorized access.
 

11. Changes

We may update this Privacy Policy. The latest version will always be available on this page.